Shopify, Amazon and paid ads:
every answer, in full.

Mauritius is on UTC+4 all year round, with no daylight saving. That puts us three to four hours ahead of London and two to three ahead of Paris, depending on the season. In practice our mornings cover your night: you find the work already moved on when you get to your desk, and our afternoons overlap your morning for anything that needs discussing. We're reachable every weekday, by phone and on WhatsApp, and we usually reply within minutes. By email, allow a few hours depending on the subject. For anything urgent, we stay available at weekends.

At least one video call a month. Depending on how intense the project is, that goes up to a weekly check-in, sometimes more during a launch. Between calls we keep you posted through whichever channel you prefer: Google Meet, WhatsApp, email, Slack or Notion. We agree that at the start, around your habits rather than ours.

English and French, either way. Calls, reports, working documents, published content: you pick the language, and it changes neither the price nor the timeline.

The people doing the work. Quentin leads e-commerce strategy, Amazon and advertising. Romane handles art direction and user experience. You deal with them directly, not with a salesperson or an account manager in between.

Through a detailed proposal that serves as the contract. It sets out the scope, the deliverables, the timeline, the fees and the governing law. We adjust it if your organization has specific requirements. Nothing starts before it's signed, so you know exactly what you're buying.

In euros, US dollars or Mauritian rupees, depending on where the project sits. Clients based outside Mauritius are invoiced in euros or US dollars.

Our invoices carry no VAT for any business operating outside Mauritius. Mauritian VAT applies only to businesses trading on Mauritian soil. If you're VAT-registered in the UK or the EU, you account for the tax yourself under the usual reverse charge on services bought from outside your territory. Your accountant will have seen it many times.

For ad management, two months minimum: that's how long campaigns need to come out of the learning phase and produce data worth acting on. After that, you stop whenever you want. For every other project, no minimum term.

You do, without exception. Your Amazon, Shopify, Google, Meta, Helium 10 and any other accounts stay yours. So does your content: ad creative, photos, video. We only ever act as an authorized third party, added with partner access to your own tools. We never hold ownership of your accounts, and the day we stop working together you keep your full history.

We handle that case by case, and we discuss it with you before committing to anything. If your market is narrow or your positioning sensitive, say so on the first call: we'll tell you plainly what we can guarantee and what we can't. A non-disclosure agreement can be signed alongside the contract.

No, and we'd rather say so upfront than afterwards. We commit every resource we have to hitting the commercial and operational targets we set together, using proven methods and decisions grounded in your data. But an e-commerce project carries a share of risk that depends neither on you nor on us: competitors, platform decisions, the market itself. We commit to the effort, the method and full transparency, not to a guaranteed figure.

€3,000 to €8,000 for an end-to-end build, €1,990 to €5,000 for a conversion-focused redesign. Detailed quote after your free audit. Full answer on the Shopify page →

4 to 6 weeks for a full build, 2 to 4 weeks for a redesign. The timeline mostly depends on sign-off on the mockups and on how quickly your content reaches us. Full answer on the Shopify page →

Yes, it's one of the most intuitive platforms on the market. We always include personalized hands-on training so you're autonomous from launch day. Full answer on the Shopify page →

Yes, and it's a strategy we recommend. The native integration syncs inventory, orders and catalog in real time. The two channels reinforce each other. Full answer on the Shopify page →

Clean URL architecture, meta tags, load speed, product structured data and internal linking. We build these optimizations in from development onwards, without unnecessary third-party plugins. Full answer on the Shopify page →

Yes, through monthly maintenance plans: updates, bug fixes, new features, regular optimizations and reporting. Full answer on the Shopify page →

Our Amazon services start at €1,990, on top of which come Amazon's own fees: the Professional selling plan, referral fees on each sale and FBA fulfillment fees based on size and weight. Full answer on the Amazon page →

3 to 6 weeks once your inventory is ready: account, listings, A+ Content, shipping into Amazon fulfillment centers and the first campaigns. It also depends on the administrative side and Amazon's verification checks, which can take anywhere from a few days to a few weeks. Full answer on the Amazon page →

Amazon's official brand enrollment program. It unlocks A+ content, the Brand Store, advanced analytics, Amazon Vine and the brand protection tools. We handle the full enrollment. Full answer on the Amazon page →

FBA for the vast majority of products, for the Prime badge and the ranking that comes with it. FBM alongside it for oversize or slow-moving items. Full answer on the Amazon page →

Yes. Pan-European FBA lets you sell across the European Union from a single seller account. The UK runs separately since Brexit, with its own inventory, and we set that up too. Full answer on the Amazon page →

Yes. An effective strategy can be put in place from €15 to €20 a day in ad spend, and produce concrete results. Full answer on the Advertising page →

Not necessarily: we produce them for you, images and ad copy, working from your existing assets. Some specific formats, video in particular, may need to come from you. Full answer on the Advertising page →

Yes. We coordinate Meta Ads, Google Ads and other channels into one consistent strategy, with plans running up to 10 simultaneous campaigns. Full answer on the Advertising page →

No. Service providers, real estate agencies, coaches, freelancers: the principle stays the same, the right channel, the right audience and the right creative. Full answer on the Advertising page →

From €990, depending on the complexity of the investigation and the resources already in place. Not to be confused with the free audit of your main channel that follows a first discovery call: that one is an initial read, the full study goes considerably further. Full answer on the Audit page →

Mainly e-commerce stores and Amazon seller accounts, but the method applies to any business generating traffic, leads or online sales. Full answer on the Audit page →

A report of around 30 pages, the raw data files, a prioritized action plan, and a debrief call to walk you through the study. Full answer on the Audit page →

2 to 3 weeks on average, depending on the complexity of your setup and how quickly we get access to your accounts. Full answer on the Audit page →

If you want us to. The report is also written to be actionable by your own team without us. The audit commits you to nothing beyond itself. Full answer on the Audit page →

Yes, as long as you already have a product. If your physical product doesn't exist yet, we won't be the right partner at this stage. Full answer on the home page →

Our services start from €1,990. The figure depends on catalog size, the channels activated and the level of support. Custom quote after a first conversation. Full answer on the home page →

2 to 4 weeks on paid campaigns, 4 to 8 weeks for a Shopify redesign or a full Amazon launch, 2 to 3 months for organic growth. Full answer on the home page →

Yes. We work first with your existing content, optimizing it channel by channel, and we create more on demand where it's needed. Full answer on the home page →

Absolutely. We start with a full audit of the store before proposing an action plan: optimize what's there, or rebuild on a stronger foundation if the numbers call for it. Full answer on the home page →

A 30-minute discovery call, then a free audit of your main sales channel. You leave with concrete recommendations, whether we work together or not. Full answer on the home page →